- 5 stars: 1 (100%)
- 4 stars: 0 (0%)
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- 1 star: 0 (0%)
Awesome customer service. I message to find out about the Jerry C Pro. I expected a response in a couple days. I got one in 7 mins. The owner answered all my questions and offered a discount, which I know is not always possible but this time it was. I messed up the purchase, went through without the discount. He contacted me and manually fixed it to save me money. Then I recieved my Jerry C pro in 2 days. I had questions, needed a little help. And I am not kidding, the owner messaged with me back and forth for an hour. He sent me links to articles and even helped me with an entirely unrelated topic about another interest I have concerning drones. So mot only did I pay the lowest price possible for my new COTI it was like having a buddy answer all my questions and walk me through it's use. You will NEVER see that with optics planet or any other retailer. Blown away by customer service!! Don't think twice before buying from this guy. You will be well taken care of and will not be a faceless order number!!!
Wow, thank you for taking the time to write this. I honestly really appreciate it.
I know buying something like a Jerry C Pro isn’t a small purchase, and I completely understand wanting to ask questions and make sure you’re getting the right equipment before pulling the trigger. I’m glad I was able to help with the discount and catch the order before it shipped so you didn’t miss out on the savings.
But honestly, the part that means the most to me is what you said about not feeling like just another order number. That is exactly what I want BagheeraNVG to be. I started this business because I wanted to be able to actually talk to customers, answer questions, and help them get the most out of the equipment they purchase. If that means spending an hour going back and forth, sending articles, or even talking about something completely unrelated like drones, I’m perfectly happy to do it.
I’m really glad you’re enjoying the Jerry C Pro, and I truly appreciate you trusting me with your purchase. Customers like you are the reason I enjoy doing this. Thank you again for the incredible review and for giving BagheeraNVG a chance!